Due to the characteristics of the plastic bags used for packaging, some products may have white powder residue attached.
This occurs as a result of the material properties and temperature changes during storage, and does not affect the quality of the product itself.
Please remove it by hand or use a lint roller for clothing.
For washable items, the residue will become less noticeable or disappear after washing.
We apologize for any inconvenience this may cause and appreciate your understanding.

Our online store was renewed on March 4, 2026.
Due to this renewal, customers who had previously registered with the former online store are requested to reset their passwords.
Eligible customers have been sent a notice to their registered email address.
If you have not received the email, please try resetting your password via “Forgot your password?”
If you are still unable to reset it, please create an account through New Member Registration.
If you have any questions, please contact us here.

We have set a limit on how many items can be purchased through our WEB STORE to provide an opportunity for more customers to be able to buy our products.
We reserve the right to change or cancel any orders if quantities exceed our limit for a single item, or if we determine there is a likely chance the purchase is for reselling, or any other reason we may deem invalid.
We appreciate your understanding concerning this matter.

Thank you for your continued patronage of WTAPS.
Currently, the WTAPS WEB STORE does not offer cash on delivery payments for any orders.
We apologize for any inconvenience and appreciate your understanding.

WTAPS® has changed to a paperless system with its delivery slips and receipts.
Please download the PDF data using the following method:

▪︎Members
You can download your delivery slip and receipt from the URL included in the shipping notification email.

▪︎Guest Purchasers
You can download only the delivery slip from the URL included in the shipping notification email.
If you require a receipt, please contact us using the inquiry form.